Privacy Policy
How we collect, use, and protect your information
Last updated: December 1, 2025
Table of Contents
1. Introduction
Welcome to Jizki Voyages. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website and services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.
2. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely through third-party providers)
- Account credentials and preferences
- Communications with our customer service team
- Product reviews and feedback
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website and search terms
- Geographic location (general area)
- Cookies and tracking technologies data
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Providing customer service and support
- Communicating about your orders and account
- Sending promotional emails and marketing communications (with consent)
- Improving our website, products, and services
- Analyzing usage patterns and trends
- Preventing fraud and ensuring security
- Complying with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business, including:
- Payment processors for secure transactions
- Shipping companies for order fulfillment
- Email service providers for communications
- Analytics providers for website optimization
- Customer service platforms
Legal Requirements
We may disclose your information if required by law, legal process, or to protect our rights, property, or safety, or that of our users or the public.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service provider
- Restriction: Request limitation of processing of your information
- Objection: Object to processing of your information for certain purposes
- Withdrawal of Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
8. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our website
Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Jizki Voyages - Privacy Team
We will respond to your inquiries within 30 days. For urgent privacy matters, please call us directly.